Policies and Procedures
Hours of Operation
- The Therapy Marketing Institute corporate office is open Monday – Friday 9a.m. – 5p.m. PST
- The Therapy Marketing Institute shipping department is open Monday – Friday 9a.m. – 5p.m. PST
- We close for all government observed holidays
These policies and procedures apply to the following Therapy Marketing Institute Product:
The Therapy Marketing Institute – therapymarketinginstitute.com
- Any billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.
- All overnight orders that are placed before 12 noon PST Monday – Friday on a non-government-observed holiday will ship that day.
- All overnight orders that are placed after 12 noon PST Monday – Friday on a non-government-observed holiday will ship the following business day.
- Overnight orders placed after 12 noon PST on Friday will not ship until the following Monday.
- Overnight orders placed after 12 noon PST on a government-observed holiday will not ship until the following business day.
- Overnight fees do not include Saturday Delivery. Orders for products placed for Friday overnight will not arrive until Monday morning.
- We cannot overnight any shipment to PO Boxes. All overnight shipments must provide a physical address.
- We cannot ship overnight to any international address.
- Packages that are returned to us as undeliverable are issued a full refund. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
- We cannot ship to any PO Box address.
- Cancellations must be made within 24 hours of placing the order or before the order ships.
- If a cancellation is placed within 24 hours and the order has not shipped, a refund will be issued by which method the order was originally charged.
- All refunds will be processed within 7 days.
- If a cancellation is placed after the order ships it is up to the customer to refuse the package. Once the refused package is received to the refund department a full refund will be processed (less shipping and handling) within 7 days of receipt of the refused package.
- The Therapy Marketing Institute reserves the right to cancel any order at any time if the company sees fit.
- 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fees due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
- Customers must contact our support department for a RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.
- Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card -OR- mailed in check form to the billing name and address. International orders will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
- You have SIXTY (60) Days from the date of the original purchase to return the product to receive your refund. Any return received after the SIXTY (60) DAY time limit will not be processed.
- FOR THERAPYMARKETINGINSTITUTE.COM MEMBERSHIP SUBSCRIPTIONS ONLY: You have THIRTY (30) Days from the date of the original purchase to request a refund for your Therapy Marketing Institute monthly subscription. Any refund request after the THIRTY (30) DAY time limit will not be processed. You may cancel at any time after the initial THIRTY (30) Days has passed.
- Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
- Shipping of the product from the Therapy Marketing Institute to your door will not be refunded. Shipping of the product to the Therapy Marketing Institute Refund Department will not be compensated.
- To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
- Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
- Due to lost or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.
- Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations.
- We cannot ship to APO/FPO addresses.
- International customers are responsible for all additional fees acquired through customs.
- There is a fee of $27.00 USD for all international shipping.
- International orders cannot ship overnight.
- All checks are held for 10 business days. Orders placed with a check will be held for 10 business days. Once 10 business days is complete, the order will be released and shipped.
- All returned checks will be charged a $25 USD return check fee.
- Counter checks will not be accepted.
- Checks and money orders must be sent in US funds.
If you have questions or comments regarding Therapy Marketing Institute products, please e-mail us at support@TherapyMarketingInstitute.com or call 408 486-9202.